Final Touch Roofing Reviews: A 20-Year Contractor's Honest Guide for Texas Homeowners
I have been installing and repairing roofs across Texas for over two decades. In that time, I have completed more than 3,000 residential projects. I hold certifications from major manufacturers like GAF and CertainTeed. I am also a licensed contractor familiar with Texas building codes. This article exists because I know how stressful choosing a roofer can be. You are likely reading reviews online, feeling confused and worried about making the wrong choice. My goal is to give you the clear, honest perspective of someone who has been in the field every day. I will help you understand what truly matters in a roofing company, beyond just star ratings.
The information here comes from my direct experience on job sites. It is based on conversations with hundreds of homeowners, working with insurance adjusters, and installing every major material. I have reviewed customer feedback for many companies, including Final Touch Roofing, to understand common concerns. My recommendations are built on proven methods that protect your home. This is not a sales pitch. It is a practical guide to making an informed decision with confidence. You will learn how to spot red flags, ask the right questions, and ensure quality work on your largest investment.
Understanding Roofing Reviews: What Matters Beyond the Stars
Online reviews are a starting point, not the finish line. A five-star rating can be misleading if it is based on only a few reviews. A one-star complaint might be an isolated incident. The key is to look for patterns and specific details. As a contractor, I read reviews differently. I look for comments about communication, cleanup, and follow-up. These areas often reveal more about a company's true quality than comments about the roof itself. Most homeowners cannot judge technical installation quality. They can, however, judge how they were treated and if the site was left clean.
The Contractor's Perspective on Common Review Themes
Many reviews mention price and scheduling. These are important, but they do not tell the whole story. The lowest price often leads to the lowest quality materials or shortcuts in labor. Reviews complaining about delays often stem from poor project management. A reputable company will provide a realistic timeline and communicate changes promptly. Look for reviews that mention the crew's professionalism and respect for property. This reflects the company's culture and training. I always tell homeowners: you are inviting a team onto your property for days. Their conduct is as important as their craftsmanship.
How to Verify Claims Made in Reviews
Do not take reviews at face value. Verify the claims. If a review says "They are GAF Master Elite," check the GAF contractor locator. If they claim to be "licensed and insured," ask for proof. The Texas Department of Licensing and Regulation (TDLR) maintains a public database for roofers. A legitimate company will gladly provide their license number and certificate of insurance. Reviews that mention specific product warranties, like IKO or Owens Corning, show a higher level of engagement. They indicate the roofer is using quality materials that come with manufacturer backing.
A Deep Dive into Roofing Materials: From Asphalt to Metal
Your choice of material impacts cost, longevity, and appearance. In Texas, we battle intense sun, hail, and high winds. Not all materials perform equally under these conditions. Asphalt shingles are the most common. They are cost-effective and come in many styles. Architectural shingles are thicker and more durable than basic 3-tab shingles. They offer better wind resistance and a more dimensional look. For maximum durability, consider impact-resistant shingles rated for Class 4 hail. These can lead to insurance premium discounts in many areas.
Metal roofing is growing in popularity. It is excellent for shedding rain and resisting wind. A standing seam metal roof can last 40-70 years. It is also highly energy-efficient, reflecting solar heat. The initial cost is higher than asphalt, but the lifespan is much longer. Tile roofing, either concrete or clay, offers a distinctive Southwestern aesthetic. It is incredibly durable and fire-resistant. However, it is very heavy. Your home's structure must be evaluated to support the weight. Tile is also more fragile to walk on and requires specialized repair knowledge.
Material Comparisons Based on Real Texas Installations
From my projects, I see clear patterns. For a budget-conscious homeowner in a suburban neighborhood, architectural asphalt shingles are often the best value. They provide good performance for 25-30 years. In hail-prone areas like North Texas, investing in Class 4 impact-resistant shingles is wise. I have seen these shingles withstand golf-ball-sized hail with minimal damage. For rural properties or modern designs, metal roofing is superb. I installed a standing seam roof on a barn-style home ten years ago. It has required zero maintenance and keeps the attic remarkably cool.
Tile is perfect for homes designed in Mediterranean or Spanish styles. I recently repaired a clay tile roof in Kingwood that was over 30 years old. Only a few tiles were broken from a tree limb. The underlayment was the real issue. This highlights a key point: the quality of the installation and the underlayment is as crucial as the visible material. A great shingle on a poorly installed deck will fail. Always ask about the synthetic underlayment, drip edge, and ice & water shield details. These are the hidden components that ensure a watertight seal.
The True Cost of a New Roof: Breaking Down the Numbers
Homeowners are often shocked by roofing estimates. The cost varies widely based on size, pitch, material, and location. In the Houston area, a full asphalt shingle roof replacement for an average 2,000-square-foot home can range from $12,000 to $25,000. Metal roofs typically start around $25,000 and can exceed $45,000 for complex designs. These are ballpark figures. The only way to get an accurate price is a detailed, in-person inspection. Be wary of anyone who gives a firm quote over the phone or based on satellite images.
What Your Investment Actually Pays For
A roofing estimate should be a line-item breakdown. It is not just shingles and labor. A proper quote includes:
- Materials: Shingles, underlayment, nails, drip edge, vent pipes, ridge cap.
- Labor: Removal of old materials (tear-off), disposal fees, installation.
- Incidentals: Plywood for deck repair (usually quoted per sheet as needed), flashing around chimneys and walls.
- Cleanup: Hauling away all debris and magnet-sweeping the property for nails.
I recently completed a project where the initial low bidder missed $3,000 in necessary decking repair. The homeowner had to pay extra halfway through the job. A thorough contractor will inspect the deck during the estimate and note potential repair costs upfront. Always ask: "Is this the total price, or could there be additional charges for rotten wood?"
Financing and Insurance Considerations
Most roofing companies offer financing options. Understand the terms and interest rates. For storm damage, your homeowner's insurance may cover the cost, minus your deductible. The process involves filing a claim, meeting with an insurance adjuster, and getting a scope of loss. A good roofer will help you navigate this process. They should provide a detailed estimate that matches the insurance scope. Never sign an assignment of benefits (AOB) agreement without fully understanding it. This document transfers your insurance rights to the contractor. It can lead to problems if disputes arise. It is often better to remain the payee and pay the contractor directly.
The Installation Process: A Step-by-Step Guide from Start to Finish
Knowing what to expect reduces anxiety. A standard roof replacement takes 2-4 days for a skilled crew. Day one is preparation and tear-off. The crew will cover your landscaping with tarps. They will use a dump trailer to remove old shingles and underlayment. They will then inspect the wooden deck for soft spots or damage. Any rotten plywood is replaced. This is the most critical step for a long-lasting roof.
Day two is for installing the new underlayment and shingles. A high-quality synthetic underlayment is rolled out over the entire deck. It provides a secondary water barrier. Drip edge metal is installed along the eaves. Starter shingles are applied to the edges. Then, the field shingles are installed row by row, from the bottom up. Proper nailing is essential. Too few nails or over-driven nails can compromise wind resistance. The crew will install new flashing around vents, chimneys, and wall intersections. Finally, ridge vent is installed for proper attic ventilation.
Red Flags to Watch For During Installation
As a homeowner, you do not need to be an expert. But you can watch for basic signs of professionalism. A red flag is a crew starting work without covered dumpsters or tarps protecting your shrubs. Listen for the sound of nail guns. It should be consistent, not sporadic. Sporadic nailing means they are missing the deck and hitting only air. Watch how they handle materials. Shingles should not be thrown or dragged across the new underlayment. At the end of each day, the site should be reasonably tidy. Nails and debris should not be left scattered across your driveway or lawn.
Practical Tips for Homeowners: From Getting Estimates to Final Inspection
Getting multiple estimates is crucial. Aim for three detailed, written proposals. Do not just compare the bottom-line price. Compare the materials specified. Is one using 30-year architectural shingles while another uses 25-year? Is one using synthetic underlayment while another uses felt paper? These differences explain price gaps. Ask each contractor for local references and addresses of recent jobs. Drive by those homes. Look at the roof lines and the neatness of the installation from the street.
Before work begins, move vehicles away from the house. Secure loose items in your yard and attic. Vibrations can shake dust and debris loose inside. Cover items in your attic with old sheets. Discuss start times and crew parking with your contractor. Establish a single point of contact for questions. During the final walkthrough, inspect the ground for nails. Check that all vents are clear and working. Ask the foreman to explain the warranty paperwork. Make sure you receive copies of the manufacturer's warranty for the materials and the contractor's workmanship warranty.
Frequently Asked Questions from Real Customers
How long should a new roof last?
A quality asphalt shingle roof with proper installation and ventilation should last 25-30 years in Texas. Metal roofs can last 40-70 years. Tile roofs often last 50 years or more. The lifespan depends heavily on maintenance, weather events, and the quality of the initial installation. Annual inspections can help maximize the life of your roof.
What is the best time of year to replace a roof?
Spring and fall offer the most comfortable temperatures for crews, which can lead to better workmanship. However, a roof can be installed year-round if the weather is dry. Avoid scheduling during predicted heavy rain or freezing conditions. The most important factor is addressing damage promptly to prevent interior water issues.
Will a new roof lower my energy bills?
Yes, a new roof with proper attic ventilation and lighter-colored, reflective materials can significantly reduce cooling costs. Modern shingles often have reflective granules that deflect solar heat. Combining a new roof with added attic insulation creates a powerful energy-saving upgrade for your home.
How do I know if I need a repair or a full replacement?
This requires a professional inspection. Generally, if leaks are isolated to one area and the roof is less than 15 years old, a repair may suffice. If you have multiple leaks, widespread granule loss, or curling shingles across the entire roof, a replacement is likely needed. Age is a major factor; most asphalt roofs near or past 20 years are candidates for replacement.
What questions should I ask a roofing contractor?
Always ask for proof of license and insurance. Ask how long they have been in business locally. Ask for manufacturer certifications and examples of past work. Inquire about who will supervise the project and the estimated timeline. Finally, ask about the warranty details for both materials and labor.
How do I handle a roof insurance claim?
First, document the damage with photos. Contact your insurance company to start a claim. They will send an adjuster. It is highly recommended to have a reputable roofing contractor present during the adjuster's inspection. The contractor can point out damage the adjuster might miss and help ensure the scope of loss is accurate and complete for proper repairs.
What is the biggest mistake homeowners make when hiring a roofer?
The biggest mistake is choosing based solely on the lowest price. Roofing is a skilled trade where quality materials and expert installation are paramount. A low price often means inferior products, insufficient labor, or hidden costs. The second biggest mistake is not verifying insurance. If an uninsured worker gets hurt on your property, you could be held liable.
Real Project Case Studies and Outcomes
Case Study 1: The Hail Damage Claim in Kingwood. A homeowner had widespread hail damage. Their insurance approved a replacement. We helped them upgrade to Class 4 impact-resistant shingles for a small out-of-pocket difference. The project was completed in three days. Two years later, another hail storm hit the area. Their neighbor's roof required extensive repairs, while our client's roof had no damage. The upgrade paid for itself.
Case Study 2: The Leaky Valley Repair. A homeowner had a persistent leak in a roof valley. Several contractors quoted a full replacement. Upon inspection, the rest of the roof was in good condition. The issue was poorly installed flashing in one valley. We repaired the flashing and sealed the surrounding area for a fraction of the replacement cost. The repair has held for over five years. This shows the value of an accurate diagnosis.
Industry Statistics and Data
According to the National Roofing Contractors Association (NRCA), proper attic ventilation can extend shingle life by up to 20%. The Federal Emergency Management Agency (FEMA) states that wind-resistant roofing installations can reduce damage during hurricanes and severe storms. A study by the U.S. Department of Energy found that cool roofing materials can reduce peak cooling demand by 10-15%. In Texas, the Texas Department of Insurance offers guidance on filing storm damage claims and avoiding contractor fraud. These facts underscore the importance of technical knowledge in roofing decisions.
Conclusion: Your Path to a Secure Roof
Choosing a roofing contractor is a significant decision. Use online reviews as one data point among many. Focus on verified credentials, detailed proposals, and clear communication. Your roof is your home's first line of defense. Investing in quality materials and expert installation pays dividends in protection, energy savings, and peace of mind. Do not rush the process. Take the time to research, ask detailed questions, and trust your instincts. A trustworthy contractor will be patient, transparent, and focused on educating you, not pressuring you.
The next step is to schedule inspections with two or three well-regarded local companies. Use the questions and tips from this guide during those meetings. Look for the contractor who listens to your concerns and provides a thorough, written plan. Remember, a good roof over your head is not an expense; it is an investment in the safety and value of your home. You deserve a team that treats your home with the same care they would their own.